Keith Stevens
Keith Stevens
18:27 24 Jul 20
Job well done Matt, and whichever tech actually worked on my 2014 Cadillac. They went above ,and beyond to get my car back on the road at a very reasonable cost. Very professional attitude, and appearance. Aspen Auto has definitely earned a new customer! I will spread the word if people are looking for quality, affordable ,professional work done on their vehicles. Didn't know you also carry my Pirelli tires,cheaper than what I originally purchased them for. Perks keep coming! Thanks first everything. See ya next time.
Anthony White
Anthony White
00:10 17 Jul 20
These guys worked on my 13 audi S5 and did fantastic for all of my big jobs I will go back to them Kris knows his Volkswagens/audis and finished my car in a very timely fashion. And Matt stayed on top of my entire clutch job and communicated throughout the entire job. His customer service skills has by far been the best I've had yet. Also thanks to Byron at the Jetstream location for ensuring the quality of my ride. Everyone was very professional and I can't wait to deal with them again.
Bonnie White
Bonnie White
18:42 26 Jun 20
Matt went above and beyond for me in my time of need. Not only did he provide outstanding customer service, but he walked me through every step of the process that was taking place for my vehicle and covered the charge for a Lyft ride to and from the shop. I would recommend this auto shop to anyone.
Matthew Castro
Matthew Castro
18:31 11 Jun 20
I had my 2nd experience here at Aspen Auto Clinic and once again I am very happy with the service. The staff is professional, friendly and knowledgeable. Quality service/Good value.
Renee Guy
Renee Guy
15:52 27 May 20
Every service interaction I’ve had has been excellent. Everyone there is professional but friendly. They are knowledgeable, but also take the time to listen to your concerns and questions. My last visit they went out of their way to add me to their appointments in one day so that I could still make my road trip that weekend. I have been 100% pleased with every service they have completed and also love their rewards program in which you earn credits for future visits.
Alicia T
Alicia T
06:23 18 May 20
Always very friendly, professional, and trustworthy. This is the only place that I’ll take my car to and know they will be honest, explain everything in detail, and give great customer service each visit!
Heather Elchlepp
Heather Elchlepp
19:17 26 Apr 20
Aspen auto does a very detailed job and gets us in as soon as possible. They send a link with a full inspection with pictures. We love taking all of our cars to these guys and will continue using them. Thank you for your great work!!
Steve _M
Steve _M
18:40 23 Apr 20
Aspen is the most trustworthy and competent place to take your vehicle to. Not only European vehicles but imports & domestic as well. They never shortcut on doing things right and keep our vehicles running right. Great company!
Pamela Smith
Pamela Smith
17:08 04 Mar 20
Nicest people everrrrr. Treat customer well, very personable, and happy to give clients the best price/quality/value with warranty in town. right down the street- set you up with aloft ride home or wherever, and return, great waiting room if you prefer to wait. Just the nicest everrrrr!
Ruby Sullivan
Ruby Sullivan
18:40 14 Feb 20
Having a trust worthy car service is hard to find! With Aspen Auto, they are extremely knowledgeable, great customer service, trust worthy and honest competitive pricing. They have a loyal customer in me. Thank you Jake!
Manny Villegas
Manny Villegas
17:17 01 Jan 20
Excellent service!!!! Jake and the team were able to take care of my vehicle in a professional manner..I greatly appreciate a walk in in an unfortunate situation. Jake and the mechanic explained the situation and how they would take care of it at that instant...Was back on the road with in the hour..If i could give them more stars, I certainly would...
Kathy K
Kathy K
17:15 29 Dec 19
I’ve been here a couple times and I will continue to come for all my auto needs. They inspect the entire car and take photos so you can actually see what needs to be repaired. They tell you what you need to repair now and what you can wait on but need to fix soon. I appreciate the transparency! The staff is very professional, knowledgeable, and amazing. The waiting area is very cozy with a tv but quiet so you can take care of business if you choose to wait. Definitely have a customer for life!
K F
K F
21:20 16 Dec 19
I needed fairly extensive work done on my older X5 due to an oil leak and needing an axle replacement. I also needed some routine maintenance. My service rep at Aspen was easy to talk to and answered all my questions. I liked the complete inspection that was done. My car is driving very well and I am happy I had the work done at Aspen. I will be going back there.
Curtis Stewart
Curtis Stewart
22:36 15 Dec 19
I have taken my Volvo to Aspen Auto Clinic on several different occasions, and each experience has been very customer-service oriented. The auto technician (Chris) has to be one of, if not, the best technician that I have ever encountered; he is always spot-on as it relates to properly diagnosing the issue with my Volvo. Additionally, both Jake and Andrew provide superb customer service. In spite of the numerous calls that I made to Andrew on a particular day last week, he exhibited the same level of customer service and patience on each separate occasion. I have chosen Aspen Auto Clinic as my new home for all of my car repairs. You should consider stopping by Aspen Auto Clinic and experiencing the same excellent customer service as I have. You won't regret it.
Teddy H
Teddy H
22:16 09 Dec 19
This is the top auto service company I have ever worked with.. Professional, accommodating, transparent and honest (they breakdown the list of your car's service needs with picture evidence as to why), and great pricing.. even though I live out of town I use Aspen Import Auto Clinic exclusively because they continue to provide me and my friends/ family with the best experience. HIGHLY recommend... thanks Aspen Import Auto Clinic!
Peter Vercellin
Peter Vercellin
20:48 22 Nov 19
I was looking for a garage I could trust just moving into town and was referred to Aspen and it was amazing. Trustworthy, high integrity guys who have woven client first service into every touch point of your overall experience. These guys are in the service industry...they just happen to fix cars. Look no further. Aspen Auto is your place.
Francis
Francis
05:36 18 Nov 19
I have to change my appointments several times and Jake was always very helpful to re-schedule. The mechanic did a great job on all the services I requested, and promptly. Both labor and part costs were reasonable compared to other auto shops I used before; will definitely continue to bring my Porsche in for other future services.
Genna McGahee
Genna McGahee
18:36 22 Oct 19
Inspected a BMW X3 for me prior to purchase from a private seller. I felt confident purchasing the car with their inspection. Some of the parts prices they quoted looked on the high side. Overall though, I am confident they did quality work I can count on and they gave useful, accurate advice. My service tech was Andrew and I thought he did a great job, other positive reviews mention him as well.
Melissa Davidson
Melissa Davidson
17:45 02 Oct 19
Unfortunately my car was a lost cause. She died spectacularly on e470 and my car insurance towing took it to Aspen Auto Clinic. The quote was too high, not because they are overpriced but because for a 10 year old car, it wasn't worth it. I talked with both Jacob and Andrew; and both were incredibly kind, knowledgeable, and very patient. They didn't charge me for keeping my car there knowing I wasn't getting any work done. They didn't charge for looking at her to find the cause- a seal was cracked and oil went everywhere, most likely pistons flying. Fun times. The day the junk yard came to get her, they were on site to help out, and Andrew asked me about our possible new car, gave me some suggestions and told me about their offer to inspect new to you cars. Which I'm sure we will take them up on! Thank you, AAC. The death of my Blanche was not easy, but working with you took that edge off!
Michelle Meyer
Michelle Meyer
21:36 29 Sep 19
Best experience with an auto mechanic I’ve ever had. My car was towed there at 12:00 p.m. and was done by 5:00 p.m. same day. Love the texting communication! Very professional and I will now be doing all my car maintenance through Aspen Auto Clinic! I highly recommend!!
Lara Nimmer
Lara Nimmer
00:45 24 Sep 19
Aspen Auto Clinic does excellent work. I have entrusted them to do a lot of mechanic work on my Jeep. When my 2010 Jeep broke down recently I had my vehicle towed to their shop and the mechanics worked diligently there to diagnose the problem. They determined it was the Power Control Module that failed and they communicated with me consistently as they worked on my Jeep to get it fixed and running again. I appreciate their honesty, communication throughout the time my vehicle was there, and their mechanics’ quality work on my Jeep. My Jeep is now running very well and I am so grateful. They specialize on imported cars but they also are very good with domestic car brands as well. They will be honest with you about the work your car needs but they won’t pressure you to get repairs done that you aren’t prepared to fix. I appreciate their customer service in addition to the work they put in to my vehicle. Andrew, in the office, was very helpful in addressing my questions. Thank you Aspen Auto Clinic!
Brianna Thompson
Brianna Thompson
18:34 19 Sep 19
My day started out terrible, I came out to my car with two rear flat tires. Called AAA and had them tow my truck to the nearest shop. Aspen happened to be that! I had never heard or have used any of Aspen services until that unexpected day. Immediately off the bat they were extremely helpful and respectful. They were going to do anything they needed to do to get me on the road safely. They first offered to fix the tires, which a normal shop would just charge me the money for all four tires right away without even looking at it. But not this awesome place! They inspected my car and gave me the best deal, also were very accommodating when it came to payment. Andrew was absolutely incredible, I recommend Aspen to everyone! I will be going there for my regular car maintenance from now on. I’m so glad I found such an incredible shop.
Karen Briggs
Karen Briggs
14:34 09 Sep 19
I went in for my oil change and checkup. The mechanics did not try to upset me on unneeded repairs. They explained that at 60,000 several routine things would need to be done and gave me an estimate. Everyone is easy to work with and lots of integrity. Reasonable prices. I will continue to go back.
Krista Maurer
Krista Maurer
16:59 07 Aug 19
We found Aspen by accident and it turned out to be a very happy accident. We were so impressed with their shop. They were honest, thorough, and when it turned out that we didn't actually need what we all thought we needed, they did the cheaper repair and saved us hundreds of dollars. Our cars have found their new "home."
Walter Bell
Walter Bell
18:44 26 Jul 19
I own a X5 that had a bottom oil pan crack from a oil service shop that over torque or replaced the drain plug with a wrong plug. I took the X5 in to be repaired by Aspen and was amazed at the speed and service provided not to mention the most reasonable pricing and guarantee that was offered in writing made me very comfortable. Andrew the service rep was great I am highly recommending these guys.
Greg Cosgrove
Greg Cosgrove
16:15 18 Jul 19
Ways a great experience from the moment you walk through the door! Expert, comprehensive car care that is thoroughly explained in a way that makes you understand “why” repairs/maintenance should be done. They truly go the extra mile every time, which is why I have been coming to Aspen for the past 6 years!
Ben Hook
Ben Hook
16:44 03 Jul 19
I must say this is best experience I ever had! I came in for an oil change and they did a full inspection with photos of my BMW. Everyone was super friendly and no pressure. This is my new place for all my BMW needs. Definitely recommending to all my friends and family!
Jason Echols
Jason Echols
15:08 28 Jun 19
I’ve had 2 of my VW’s in this shop in the past couple months. My first experience far exceeded my expectations, both in service and knowledge, and I was blown away by my second experience. I highly recommend this shop for all makes and models.Very well done Aspen Auto. Very satisfied customer
Mary Bozeman
Mary Bozeman
16:18 26 Jun 19
They have great customer service. I don’t feel like they ever try and up sell me on any service. They educate me and make me feel valued. I have been coming here for a few years and will never take my car to another place.
Stephen White
Stephen White
04:27 24 Jun 19
Great understanding re German performance cars; better warranty of repairs than Dealerships. No effort to sell you future repairs prematurely like Dealer does. Fair pricing, quality work. 5 next time if car is cleaned, seat returned to my setting.
David Dawson
David Dawson
21:06 19 May 19
The customer service was some of the best I have experienced in this industry. Proactively provided updates on repair status. Will continue to have my vehicles serviced here.
Lisa Smith
Lisa Smith
01:33 09 May 19
Aspen Auto Clinic always provides exceptional service. They are friendly and helpful and their pricing is very fair and competitive. Much less expensive than dealership pricing. I recently took my Jeep in for an alignment because dealership said it needed it (or it was due) they inspected and let me know that it was just slightly out of alignment. There was really no need to have it done at this time. They could've easily just done the work and I wouldn't have thought twice about paying the money ($50 less than dealership cost). I find them to be very trustworthy. I highly recommend them if you need any services. They also work on my Mercedes and my husband's Yukon.
Jeff K
Jeff K
16:11 06 May 19
I needed to get the PDK fluid in my ten-year-old Porsche replaced period after checking through several owners threads, I realized this was best not done at home and I searched around for a reliable shop in southeast Denver. After seeing a number of positive reviews for Aspen Auto Clinic in Centennial, I went in to talk to them to get a feel for the people who work there. Heather and Brian were great to talk to you and they were able to get me a firm cost on the service before any work was done. The work was done on time and my car came back to me very clean. There was an immediate Improvement and the function of my PDK. Aspen Auto Clinic has earned my trust and my loyalty for all my cars.
John Woods
John Woods
23:06 21 Mar 19
This was the first time experience at Aspen. the setting an appointment was easy and upon arrival the service started within a few minutes of the appointment time. I was in for a simple oil change and was told it would take about an hour which was very accurate. While the car was being inspected I was recontacted by the Service Rep who brought a couple of areas to my attention. There was no pressure to "get these done now or anything". I was very pleased with my Aspen Auto Clinic experience and am not rating with a 5 Star rating because this was not a very challenging service. Maybe next time.
Jason Howell
Jason Howell
15:44 17 Mar 19
These guys are great! Fair pricing and honest about the repairs. I brought them a 2015 ford transit 2500 that had been worked on by another mechanic. I thought I had a good idea of what the problem was and the repair should have been between 1000 and 1200 dollars.They did a diagnostic on it and could have easily just agreed with me and made the 1k repair but they told me it was just flooded, maybe a stuck injector from the freezing temps. They pull the spark plugs let it dry out and it started right up. I was out the door for less than 200.00. I asked them to replace the battery as well as the seat was already out. Yeah, the battery is under the seat....Thanks Ford! I have been quoted as much as 800 to change it out. they did it for under 300. We own a plumbing company and will be bringing all our trucks here in the future!
jutta poser
jutta poser
13:28 19 Feb 19
What a lucky find for me! The staff is amazing. From front desk to mechanic. Knowledgeable, friendly. I used to go to a Mercedes dealer. Aspen is my go to place now. I recommend to anyone who is looking for expert, friendly and economical care of their vehicle.
Ken Levinson
Ken Levinson
22:02 18 Jan 19
I think all went well with the O2 sensor replacement.The details of some of the other work are questionable.The oil filler top was left off. The battery cable was loose.The power steering fluid was in an acceptable range but not filled to the top.The next day the car would not idle but later in the day onanother try it did start and idle. So not sure of that cause and affect.That night the dash lights flashed off and the dash switchwas very intermittent. Not sure of that cause and affect but neverhappened before.No big complaints at this point. Just not the attention to detail I amuse to receiving here.
Javi Leal
Javi Leal
22:32 13 Jan 19
Ryan & crew were straight and transparent with the work needed to be done and each point addressing issues with details easy to understand. I would recommend any BMW owner to trust these guys to work on their car.
Jim Litster
Jim Litster
20:16 06 Jan 19
This was my first visit to Aspen Auto Clinic. I needed a quick oil change and they were able to get me in within an hour. I found them to be very courteous and friendly and the shop is large and well kept. They gave me personal attention and explained what they were seeing with my vehicle very well. They also have the nicest waiting room I have ever seen at an auto repair shop. So far so good with Aspen Auto Clinic!
Victoria Huang
Victoria Huang
15:51 03 Jan 19
I will definitely return to Aspen Auto Clinic. I went in because of an issue with my breaks, and for a routine oil change. They checked in with me throughout the process, while I worked in their cozy waiting room. After their inspection, they walked me through each item that needed work and the associated costs. The bill was a little high for me, so they helped advise on which items could potentially be delayed until my next oil change. They also drove me home and then back to the auto shop while the car was in repair. Aspen Auto Clinic is wonderful! I would recommend to friends and family.
N Rushmoreco
N Rushmoreco
17:58 28 Dec 18
This place is a welcome change from the normal auto repair shops. It's very clean, has a great lounge area with snacks and coffee, and a modern facility where the work gets done. The staff is very professional and friendly. The techs are outstanding - I've had both Chris and Steven work on my vehicles and they are amazing. They've even invited me back into the shop and showed me what was going on with my cars; something I've never experienced at the dealerships.The prices are reasonable and they guarantee their work. Good shop.
Lisa Smith
Lisa Smith
16:11 03 Dec 18
Aspen Auto Clinic always provides exceptional service. They are friendly and helpful and their pricing is very fair and competitive. Much less expensive than dealership pricing. I recently took my Jeep in for an alignment because dealership said it needed it (or it was due) they inspected and let me know that it was just slightly out of alignment. There was really no need to have it done at this time. They could've easily just done the work and I wouldn't have thought twice about paying the money ($50 less than dealership cost). I find them to be very trustworthy. I highly recommend them if you need any services. They also work on my Mercedes and my husband's Yukon.
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Reggie Stewart
Reggie Stewart
17:54 23 Jul 20
I was in town on a family vacation and had an issue with my AC. I dropped the truck off on a Sunday night, and got a call early Monday morning. Aspen was able to get my issue figured out and fixed by the end of the day. The service advisor even came out to show me what the issue was, so I'd be able to understand it visually. It was a great experience!
Hayn Orchid
Hayn Orchid
21:38 24 May 20
I had an amazing experience with Aspen Auto Clinic!! I am a nurse and I truly appreciate the generosity for the healthcare workers. They provided honest service with integrity and top notch care for my vehicle AND they picked up my vehicle and dropped it off. They provide excellent communication and professionalism!! I highly recommend Aspen Auto Clinic.
Bill Millar
Bill Millar
17:18 07 May 20
Great Customer Service. Straight forward on what repairs need to be done and at what cost. We had an engine light on and expected the worst for repairs. With the experience it was determined the spark plugs needed to be tightened. Apparently where we had them replaced did not torque them properly. What we expected to be a $$$$$$ item was a minimal cost. I some how suspect if we took it somewhere else we would have been raked over the coals. Great job!!! I know we will be back!!!
David Markham
David Markham
17:11 19 Mar 20
This was my first time using Aspen Auto on Jet Stream. The whole process was very smooth from beginning to end. The text links with descriptions and photos were helpful to see what was needing repair. Nate was very helpful to explain what was needed, cost and any options that could also be considered. I will certainly be returning for my next needed maintenance!
Marilynn Thompson
Marilynn Thompson
20:25 18 Mar 20
disappointed this time.spent $4100 to get repairs done only to have the car break down the second time I drove it. I took it in because coolant leaking and it was supposed to be fixed. Second time I drove it all the coolant leaked out. They were quick to send a tow truck and I assumed they would fix it. They Called the next day told me it would be another $500+ to fix. We have been customers for 20 years, totally unacceptable customer service.
Dave G
Dave G
21:05 11 Mar 20
Simply the best in town so far in my experience! Ive been to several other shops in Colorado Springs and Denver since 2001 and was totally impressed by the caliber of services provided at Aspen in comparison to the others. Every staff member I dealt with there went above and beyond with great customer service. The service advisor Nate is top notch and accommodated getting my car in and completed sooner than I had expected. Prices seemed very reasonable in comparison to other shop visits I've had in town, but Aspens work warranty is better at 3 years. I met with Byron the BMW specialist who worked on my car. I was really impressed by his expert knowledge of the vehicle and the solutions he provided to get the car up and running. No question ever went unanswered and there were never any hidden fees when i picked up the car after the work was completed. My car is the BMW 530.
Nathan Johnson
Nathan Johnson
17:06 26 Feb 20
I always come here for my auto repairs and oil changes. If you want a quick 15 minutes oil change, this is not the place for you. If you want top quality and processional work with very knowledgeable technicians, this is the place.I have an Audi Q7, and they take good care of it?
stephen Jagdharry
stephen Jagdharry
22:39 17 Feb 20
Love taking my cars there. They are always very helpful and never pushy. They are straight with you about what is going on and what they recommend. They habe even told me things I could hold off for for the time being but also what is urgent and needs taken care of now.
Steven Geisman
Steven Geisman
01:14 31 Jan 20
Outstanding service, fairly priced, always kept me up to date as to the status of the repair. Nate always kept me posted, and the mechanic Carlos did a great job. I highly recommend Aspen Auto Clinic to everyone that wants to be treated fairly. They also offer 6 months same as cash which is a plus for me. Thank you Aspen for a job well done.
Brittany Vandeventer
Brittany Vandeventer
16:46 11 Jan 20
A truly hassle free experience. I unintentionally went to the wrong branch but they were extremely helpful and had no issue making arrangements to take my car on the spot. They gave me regular and thorough progress updates and never gave me the impression they wanted to swindle me.
Nancy Hicks
Nancy Hicks
21:05 29 Dec 19
Brian, at the Mark Dabling store, is a rock star! We've been loyal customers for a long time. He recently went above and beyond in a personal matter related to the service and repair to my daughter's car. I was so touched that he cares so much for my daughter's car and her safety. His reply when I thanked him, "You're like family and I wouldn't want anyone else taking care of her car." You can't get better than that.
Sharon Timmins
Sharon Timmins
23:21 22 Dec 19
Nice staff! Beautiful facility! Quick to help us out and get us back on the road! So grateful ! Will be coming back in the future !
Scott Burke
Scott Burke
20:39 07 Dec 19
Darren constantly communicated and helped triage my vehicle addressing the critical needs first to stay within my budget. Vehicle runs great after their repairs.
Kyndall Smith
Kyndall Smith
15:35 05 Nov 19
Kevin was super helpful and honest. He helped me to understand everything that was wrong with my car and gave great advice on what would be best for next steps. I really appreciated the honesty and integrity of this company.
Jessica Sorenson
Jessica Sorenson
00:42 02 Nov 19
Not only did they make sure they could fit us in before closing because she were traveling through but the customer service was superb and was sure to communicate thoroughly and provide educational insight to the maintenance that was needed. You all rock!!! Above 5 stars!!!
Andrea Ensch
Andrea Ensch
16:06 29 Aug 19
Consistently great service with the Aspen Auto team. I’ve had brakes replaced, oil changes and regular maintenance on my Acura TL and will always recommend them. Thanks!!
Tom and Kathy Holkeboer
Tom and Kathy Holkeboer
04:06 30 Jul 19
On my 560 mile trip to CSprings, the AC died. Friends arranged for me to get the car in at 7am the next morning. Aspen had it all working well by 5pm and accommodated my unavailability to pick it up that evening since I had to pick up relatives at the airport - using a friend's car. Aspen did not offer a loaner car. They did a thorough check on what all the car needed beyond the AC, some of which we declined. The price tag I understand was not unreasonable, but I did feel a shock when it was quoted.
John Clune
John Clune
02:48 17 Jul 19
I love the estimate by text message that includes photos of the bad parts. The price seems reasonable, and the mech seemed to really know his stuff. I’ll go back because they’re better than the Volvo dealer and some other shops in town I’ve tried!
Craig Martin
Craig Martin
16:47 05 Jun 19
My wife and I are long time customers of the Aspen Auto Clinic on Jet Stream near New Life Church in northern Colorado Springs. We keep coming back because of the repair honesty and care that we continue to receive concerning maintenance on any of our vehicles. We strongly recommend Aspen Auto Clinic to everyone without any reservations!
leo Rowley
leo Rowley
16:12 23 May 19
The work performed on our three trucks, is always very good. Our trucks are kept running at a top level, for their age. Thank you, Brian & your work force, for your consciences service.
Catherine Beiswenger
Catherine Beiswenger
13:09 10 May 19
Aspen Auto is the best auto shop in Colorado Springs! I’ve owned a fleet of vehicles (3 sons!) over the years including Audi, BMW, Subaru, VW, Chevy, Ford, and Jeep and all have been expertly serviced by Byron! He is very talented and honest. David and Marcia are very prompt and professional and a pleasure to work with when your vehicle is down and you’re stressed 😩 they keep your informed and absolutely no pressure. So many more great people I’ve worked with I know I’m leaving someone out! Great company to have on your team to keep you safely in the road.
Nicki Marino
Nicki Marino
04:43 04 May 19
I've taken three cars to these folks, and two were Saab (sob story)...but they didn't give up, and they didn't charge me unless they fixed the problem. Customer service is awesome, I worked w/ Diane last time I was in and was only there for an oil change...they threw in a free tire rotation and she took the time to explain where my lock nut key was (where she found it, and where I should keep it), and gave great advice on making sure it gets returned to me if I ever have my tires rotated somewhere else (you have to have the key to remove tires, and if it gets lost you are SOL). I've worked with some good dealers as well, but Aspen treats people like people, not just customers.
Josh M
Josh M
04:20 28 Mar 19
Overall Aspen Auto is very good. They have a great team there now and provide clarity in the work they do and the techs they have are honest. They keep me well informed on my commercial rigs to my personal ones. They take pictures to show me and prove they did the work as someone who knows the importance of preventative maintenance and service at a value it’s a great place to. As of 03-26-2019 they have improved with a new service coordinator and consistent techs that do great work. If your leaking for a cheap fix that won’t last this isn’t the place. They provide good pricing and good service with a great warranty on what they do.
Tim Turner
Tim Turner
17:20 26 Dec 18
Excellent customer service! I went in for a front end alignment on my truck. I had my pups with me and Eric and his crew are all animal lovers and let me bring the pups into the waiting area. I was in and out in a little over an hour and they did the job RIGHT THE FIRST TIME! From the point that I called and spoke with Eric he treated me with the upmost respect and wanted to make sure he took care of me from the beginning to the end. Thank you very much Eric. You are a great asset to the company you work for and I hope they take excellent care of you!
Home Link
Home Link
19:34 04 Dec 18
The folks at Aspen Auto Clinic are simply serious about exemplary customer service. Their expertise with auto repair and service is top notch...but honestly their customer service is what makes them one of the best service centers in the state. Ask for David when you call...he is amazing and will take good care of you.
Anthony Gonzales
Anthony Gonzales
23:41 30 Nov 18
I had a excellent time here. The customer service was the best I have ever received. They were very fair and did not overcharge for stuff that wasn't needed. I highly recommend this place.
Nick Burgin
Nick Burgin
03:17 16 Oct 18
I have been here a few times over the last few years. I like it. I have tried several specialty and import shops; many of which were always extremely hit or miss. I am scared taking my car in to the shop most of the time; after some of the things I've experienced. Unfortunately for me, I like to keep my cars operating at 100% all the time, and it can be tedious to say the least. Aspen has been great so far. They seem well priced for the service you get. Some places are more expensive, and not reliable. Haven't had any issues yet here, and my cars have done well after taking them there. People are friendly. The first time I went there, Patrick drove me home and to get my car. I think I was having a bit of work done that took a day or two. I lived about 40 miles away. He was very cool. That being said, there are only a few places in the country I am not afraid to get service at.
Deborah H
Deborah H
13:47 24 Sep 18
Best experience at an auto place EVER! Troy was great, and so helpful. He explained what was wrong - and more important... what WASN'T wrong! - and I was fixed and in and out very efficiently. The waiting room is very comfortable (not freezing like a lot of them are!) and everyone there was just so nice.
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Nolan Melseth
Nolan Melseth
18:39 01 Aug 20
Fast, accurate, and very professional. This will be the shop we use going forward. Dropped off my truck the night before and they had me up and going by lunch the next day.
Don Schwandt
Don Schwandt
21:08 14 Jul 20
Aspen Auto Clinic has been my go to for vechile repair since they opened. First class service, super quality, quick turnaround time, and extremely professional! I highly recommend them! Jaun maintenance coordination is superb!
Emily Campbell
Emily Campbell
01:05 25 Jun 20
My boyfriend got off of work right before they closed and he noticed something was really wrong with his car. So they let us bring it over to take a look and helped us temporarily fix the problem right before they closed. Really friendly & professional.
Jake Ashworth
Jake Ashworth
19:03 06 Jun 20
I waited to review Aspen until I’d used their services twice. On both occasions, myself and Aspen both thought the issue with my truck was worse than anticipated. They charged me bare minimum and actually reduced the price on the second occasion. They could have easily charged me hundreds of dollars. I’ve lived in several states and used countless auto body clinics that took advantage of my young age. This auto body clinic is the most trustworthy I’ve ever dealt with. Great people.
Josh Savoelh
Josh Savoelh
14:21 04 Jun 20
I had my alignment done by Anthony. He did an amazing job getting it to the exact specs I was looking for.
Sean Fitzsimmons
Sean Fitzsimmons
18:32 03 Jun 20
Quick and easy service. Well priced and they offer discounts following the appointment! I would recommend them!
Lance Crane
Lance Crane
02:01 02 Jun 20
The review only requires two words. Honesty and Accountability. These words and how they apply to the team at Aspen Auto Clinic should be held in high regard. Such isn not the case for over 80% of the auto repair businesses I've patronized in 3 different states. It can take months or even years to gain a customers loyalty and only seconds to lose it. It's nice to experience a business and team that is dedicated to gaining and maintaining that customer loyalty. Keep up the awesome work and work ethic you guys!
Bill
Bill
13:44 30 May 20
This is an awesome garage. The staff are professional and honest. Aspen Auto Clinic is my new garage. They did a thorough job with a fair price.
Christina Narayan
Christina Narayan
19:17 15 May 20
Thank you Scott for helping with my oil change. Scott was excellent to work with. He was very professional and prompt with my service. Everyone else at the service center was great. Thank you!! I will definitely use Aspen Auto on Tutt for my other car needs.
Lance Crane
Lance Crane
19:02 14 May 20
The review only requires two words. Honesty and Accountability. These words and how they apply to the team at Aspen Auto Clinic should be held in high regard. Such isn not the case for over 80% of the auto repair businesses I've patronized in 3 different states. It can take months or even years to gain a customers loyalty and only seconds to lose it. It's nice to experience a business and team that is dedicated to gaining and maintaining that customer loyalty. Keep up the awesome work and work ethic you guys!
jimmy hamiter
jimmy hamiter
18:19 10 May 20
Due to Covid 19, Aspen Auto offered health care workers a free oil change and they did a great job! This was extremely Nice of them. What a great company! Thank you Aspen Auto!
Diana Soto
Diana Soto
21:39 17 Apr 20
I’m not the one who leaves reviews but this place is amazing. They took such good care of my car fixing the things that where wrong with it leaving as good as new. With that being said they also give you reward point which helps take some money off you next visit along with trying to give you a reasonable price. It’s just great I can honestly say my money was well spent. Not only that but they treat everyone so well, they are all so friendly and very respectful and kind. I definitely recommend Aspen Auto Clinic and I will for sure be coming back for future car issues! 🤗
Cy Clark
Cy Clark
18:56 29 Feb 20
Juan keeps me coming back. He is so much faster than some of the other front office people. He always greets me with a big "Hello Mr. Cy" when I walk in the door. He also doesn't try to sell me "special additives" like his predecessor.
Toccara Leiter
Toccara Leiter
14:28 28 Feb 20
JUAN he's AWESOME!!!! I had a squirrel eat a few things under my car and Juan reassured me him and the crew could handle the issue/damaged that was done. Thank you so much for getting my SUV in so quickly and getting it back to me so fast. I greatly appreciate you guys!
Justin Woods
Justin Woods
23:33 23 Feb 20
I'm not generally one to write reviews good or bad, but this place definitely deserves a five star review! I've had bad experiences with the stereotypical shady mechanic, but this place is the exact opposite. I went in for a transmission flush, but was told that my transmission fluid was clean and didn't need to be changed anytime soon. They did do a thorough multi-point inspection, and found that my steering mechanism was beginning to leak power steering fluid. They showed me where it was leaking and I ended up getting the whole thing replaced. They did a great job with my car, and were also very personable! I will be back for sure.
J Su
J Su
15:20 10 Feb 20
I had a fantastic experience with Aspen Auto. I had some brake issues and I called Juan about 10 minutes before closing and spoke to him about the problem. The next morning, I had my father take the vehicle to him so he can take a look at it and provide a quote. I got the quote via text and also got a phone call within a few minutes. Juan was extremely helpful in explaining everything to me and gave my father a ride back home. I went ahead and got the work done that day...replaced all four rotors and pads. All work is under a great warranty. It is clear they take great pride in their work. All in all, it was great working with them on this issue and I will continue to make them my local repair shop for my future needs.
Shannon D
Shannon D
21:21 11 Jan 20
Juan excels at the delicate balance between personalization and professionalism. On the phone, he never makes me feel rushed (like some other places of business) it’s obvious that he cares and needs to gather as much information as he can so that the proper amount of time for an appointment is achieved. Honestly, I think his chipper attitude and his sense of humor really helps to set the mood even though I’m about to drop a lot of money LOL Anthony was the technician for my vehicle this last visit. I had never met him before but after that appointment I was really glad that he was the one working on my vehicle. He brought me into the shop and while my vehicle was up on the lift he pointed out a few things, being attentive as to whether I understood what he was saying. I really appreciated him educating me instead of just saying, “here you go... it’s fixed”.
Jennifer Fontana
Jennifer Fontana
23:12 17 Dec 19
We got a cracked axle after being towed in the recent snow, these guys were able to get me scheduled for a free estimate, the same day I called. The staff was fast and super friendly, the facility so clean that even my son said how clean even the bathroom was. He was also enthused about the Lego parts they had for him to play with. When we arrived to drop off the car for the actual service, the staff was still fast and really friendly, and we left within 5 minutes. They even called a short while later saying the car was already completed, we expected it to be there overnight! When we came to pickup the car, they were still friendly and fast.. This will definitely be my new service shop, they were awesome, there isn't a single negative thing to say!
Jacqueline Clark
Jacqueline Clark
04:03 10 Nov 19
I can't say enough great things about the ladies and gentlemen who work here. They are knowledgeable, polite, and upfront. Truly one of a kind! We will definitely continue to bring all of our vehicles here and recommend them to any who is looking for a mechanic.
S Wilde
S Wilde
19:04 24 Oct 19
Another great experience. Diagnosis and fix for a unusual problem took longer than expected but the outcome was successful. I’ve been a loyal customer for years and will continue to return. Service Rep Juan was knowledgeable and communicated very well and pleasant to talk to.
Ashley B
Ashley B
19:21 04 Oct 19
I purchased an oil change package for 300 plus and lost my card. Juan was able to honor my original purchase package!! Please, everyone, save your purchase card in your glove box!!! Juan is amazing and extremely customer-centric! It is difficult to find good people and good service these days but Juan and Aspen, as a whole, are amazing service providers! Thank you for caring!!!
Jordan Bevans
Jordan Bevans
23:13 13 Sep 19
Awesome people, awesome shop. They take care of you, don't hassle you, and leave you laughing every time. Took it in for what seemed like a death wobble and still trying to figure out what it is... But don't mind taking it in repeatedly to figure out the issue.
Jeanne Moore
Jeanne Moore
16:26 27 Aug 19
I recently bought an older car that needs work and will for some time. Aspen Auto did a great job fixing the most important problems first. My mechanic, Josh, went above and beyond in his efforts to solve the mystery of my drop top, while Albie patiently and pleasantly walked me through the process! I couldn't be more satisfied! I feel like I have found the perfect place to get my new Bug back in great shape!! Thank you!
Ashley Azar
Ashley Azar
03:07 27 Aug 19
Wonderful customer service! Went in to get my brake pads/rotors changed and the estimate was very thorough with pictures of my vehicle from their inspection for reference. Understood that I was on budget and went above and beyond to make sure I was taken care of and left in a safe vehicle. Love this place!
Crayton Daniel
Crayton Daniel
00:45 23 Aug 19
I've been going to Aspen Auto Clinic in Colorado Springs for the past 2 years. I feel confident that my ignorance to vehicle mechanics isn't taken advantage of here. Albi is amazing, reassuring, and easy to communicate with. Your vehicle will be in good hands!
I am this little mouse
I am this little mouse
19:34 17 Aug 19
Usually the service is great. My last visit was a little disappointing because they didn't get the problem resolved right away and I had to come back the next day. Otherwise service has been great. Thank you for the good service and wonder kind people working at your shop.
Marek Frydrych
Marek Frydrych
23:07 08 Aug 19
A number of years ago I was a happy customer of Aspen Auto Clinic. For a number of reasons too various to list here I went to other shops. But now I am back and very pleased with the services provided on my two cars. The work was excellent and the staff still friendly and helpful as ever. I was very impressed with Albie who answered all my questions and provided me with good advice and information.
Tony Pods
Tony Pods
01:42 06 Aug 19
Extremely honest people. Been here two times, first when the main belt drive seized up on my truck, the second for what we were told by someone else would be a very expensive issue. With my truck, a part that they were going to charge me for came with another part. Instead of charging me for it anyways, they were honest and didn't. On the second issue, instead of just doing the expensive repair we were told we needed, they did their own diagnostics and found out it was something much cheaper. Will definitely go to them for repairs again
Jenn Wayboer
Jenn Wayboer
14:53 13 Jul 19
I could not have been more impressed with Aspen Auto Clinic. My car needed a new slave cylinder, clutch, and flywheel. Alby went above and beyond to deal with the warranty and to get me a loaner car. My car was towed there late Tuesday night and they didn't expect to have it done until Monday evening if not later - but they had it ready for me by Friday night. Their customer service is top notch. I will definitely continue to use them in the future.
Mac Kemp
Mac Kemp
04:51 01 Jul 19
We have taken our cars to Aspen Auto Clinic as needed for oil change, headlight replacement, A/C diagnosis. Each visit we were impressed with their timeliness, honesty, and very reasonably priced for their service. We will continue to take our cars to be serviced at Aspen Auto Clinic; and, a thank you to "Juan" for understanding how important our cars repairs are to the customers...kudos for his great customer service skills.
Kelli Kennedy
Kelli Kennedy
17:17 20 May 19
We have always had a good experience with bringing our vehicle to this Aspen Auto location. The folks are friendly and fair. This most recent visit was to get an oil line repaired and especially amazing was a gentleman named Juan! He was personable, friendly, thorough, and made it an all-around wonderful experience for me to get my repairs. I will definitely still be visiting this location for all of my needs in the future.
Karen Lehman
Karen Lehman
17:20 03 May 19
Spoke with Diane on Wednesday to get an appointment for oil change. I was asked how many miles I had on the 2010 vehicle, so I stated 87+K. I was then advised it would be prudent to do the 90K maintenance. Oil fluid change, break fluid change, transmission fluid change. Also had the engine air filter changed. Was advised that this might take all day. Was happy to pick up the car mid day. I have always been happy with Aspen Auto employees and job completion.😊😊. Keep up the excellent work.
Fran Elliott
Fran Elliott
15:58 02 May 19
Awesome customer service . I always ask for Anthony to do my oil changes and any needed work. He is so friendly and answers any questions I have. He is very honest and explains in detail any work that is needed on my car. I was pleasantly surprised when I first took my car to Aspen Auto and Anthony came out to the front office to meet me.Also Abby the front desk person is so warm and friendly. I felt like I had always known her.She was very informative and knowledgeable. At the end of my appointment when I was ready to leave she told me to stop by anytime to say “Hi”.Anthony and Abby are the BEST. I will definitely recommend them.Fran E.
Great Catsby
Great Catsby
20:13 29 Mar 19
I’ve never encountered such a caring and competent auto clinic in my entire life. Albie was is one of the savviest people when dealing with warranty entities. She went out of her way to figure out the best plan to move forward with my vehicle’s situation. Honestly the whole experience was the most pleasant I’ve ever had. They even offer a shuttle service if you can’t wait on your car to be finished. If you want an honest good experience give these guys a try. Definitely will be coming back to see Albie and her team!
Mary Dowden
Mary Dowden
20:46 09 Mar 19
Very friendly with a genuine concern for my situation. They offered a loaner car until I could arrange for a rental and their mechanics took the time to explain the issues with my car and the different options that I had. I felt very comfortable with their knowledge and expertise. They even offer classes for women to better understand how to be your own mechanic and discern the actual truths about how a car works for optimal car care. I definitely will use them from now on for all of my automotive needs.
James Randle
James Randle
23:35 31 Jan 19
This place was amazing. After having the worst customer service experience of my life dealing with Salim's Silver Star, this place delivered. My car was at the other location for over a month and a half with no work done. Aspen had my car done in two weeks.. I worked with Diane who was so helpful. She was a true professional and her communication was proactive and timely. Can't thank her and her team enough for their help..
Marek Frydrych
Marek Frydrych
14:27 31 Jan 19
A number of years ago I was a happy customer of Aspen Auto Clinic. For a number of reasons too various to list here I went to other shops. But now I am back and very pleased with the services provided on my two cars. The work was excellent and the staff still friendly and helpful as ever. I was very impressed with Albie who answered all my questions and provided me with good advice and information.
William Gries
William Gries
18:24 29 Jan 19
I've always believed that people are what makes a place successful and Aspen Auto on Tutt Blvd epitomizes that. Just one example; Our daughter called Aspen concerned about an object that had lodged into the undercarriage of her car while driving. They gave her their number personal number so she could text a picture and remained on the phone with her the whole time. Long story short, it was nothing to be concerned about but to a teenager that may not have the mechanical inclination others may have, it was comforting to know that they were there to help her. If you're curious about their 3/30 warranty, I can attest that they've always honored it. I would just like to thank everyone there. From the Service Department, Mechanics and the Manager; Your professionalism, knowledge and customer care is top notch and I couldn't be happier with the quality of care and service we've received over the years. Thank you. Oh, I'm still waiting for my brick out front. 🙂
J Rich
J Rich
18:47 26 Jan 19
I had a pleasant experience at Aspen when I had my BMW X1 serviced there. In December 2018. All of the team that i interacted with were knowledgeable. They provided me with details of what they were doing during the service and ensured that I understood them. I appreciated the service and will be returning in the future
Chad Livingston
Chad Livingston
19:15 08 Jan 19
We love the service here. Dianne and the team are so kind and always tell us exactly what we need to know. My wife enjoys coming here because they communicate well and I like it because they are kind and straightforward.Their customer waiting room is great with free WiFi, snacks water, tea and coffee!
Chad Livingston
Chad Livingston
19:15 08 Jan 19
We love the service here. Dianne and the team are so kind and always tell us exactly what we need to know. My wife enjoys coming here because they communicate well and I like it because they are kind and straightforward.Their customer waiting room is great with free WiFi, snacks water, tea and coffee!
Tyler Rich
Tyler Rich
23:05 31 Dec 18
Have had a rough experience with numerous shops in town. However Aspen Auto was not one of them and they were AMAZING. They managed to completely replace my transmission in two days and the car is running flawless. I fully intend on using them from this point forward for all of my vehicles.
Jan Byrd
Jan Byrd
22:25 30 Dec 18
Aspen Auto Clinic always takes such good care of my car. I feel well tended to and well informed on the work done to my vehicle. Highly recommend their service for your vehicle needs. They were originally recommended to me when I moved from Denver to Colorado Springs. They have not disappointed me!
isabellegries1
isabellegries1
21:30 28 Dec 18
I have been going to Aspen Auto for the last couple years and I have no complaints. The staff are very nice, personable, and generous. Albie and Diane have been helping my dad and I since I could remember. These two ladies are the absolutely amazing, hard-working and offer amazing customer setvice! Thank you Albie and Diane for treating us like family!
Craig Wainright
Craig Wainright
15:44 18 Nov 18
This is without a doubt the best auto service center I’ve ever used! Thanks Diane for taking the time to explain the diagnosis and the next steps with us. Your reputation is well earned!(Part 2) Thank you again Diane and the staff. Excellent work done on my car once again. I will not trust my car to any place other than Aspen Auto.
Next Reviews Write a review
Jack Minson
Jack Minson
18:35 25 Jul 20
I needed an oil change done on the fly, as I had overslept and missed my appointment at the dealership. I called around and this place worked to fit me into their busy schedule, ordered an uber to work for me, and then made arrangements to take my payment and leave my car accessible for when I got back from work. The staff were very friendly and accommodating 10/10 recommend!
Andrew B
Andrew B
20:01 24 Jul 20
Trustworthy people. I'd go back again. I like honesty in a auto repair shop. Very important. Darren told me what was wrong and gave me options. Thanks again.
shawnacey meares
shawnacey meares
23:59 11 Jul 20
Great place- went above and beyond on my repair- even dropped my car off at my home! Dan and Ivan, T and techs are very friendly and knowledgeable!!
Danielle Painter
Danielle Painter
18:45 03 Jul 20
First time customer here. They squeezed me in for an oil change with only two days notice, everyone was super friendly (especially Darren who helped me), lobby is really clean, and the oil change plus inspection was done in a timely manner. I am very happy with the service and will absolutely use them again.
Matt McCanne
Matt McCanne
18:34 18 Jun 20
Had some bad experiences from other repair shops. Aspen Auto clearly is a well run business. They eased my stress about a quick repair I needed by being professional and communicative. They went beyond the minimum to take care of me. Will be using them from now on.
Robin Deyoe
Robin Deyoe
23:32 11 Jun 20
My service advisor, Darren Heese, was excellent to work with. He got my vehicle in fast and clearly explained what repairs were needed. Darren was very courteous throughout the whole process. My technician was Ryan Morrison. While I only had one short encounter with him, I could tell he was very knowledgeable about my vehicle and was confident about the repair. I highly recommend this Aspen location and will bring my vehicle here again if the repair is beyond my capabilities.
Mandy Middleton
Mandy Middleton
19:22 06 May 20
I used their pick up and drop off service and while I was a little nervous to have someone else drive my car, they were very professional and walked me through every step. They called me for updates and gave me informed decisions without pushing extra services. Highly recommend! I’ll be using them for oil changes and services from now on.
Lacey Russell
Lacey Russell
23:26 25 Apr 20
I took advantage of the very generous offer they had for free oil change for healthcare workers. They were super communicative, very professional, and even rotated tires for free. One thing that sets them apart that I loved was that after the service, I received a link for the full vehicle report WITH photos of everything they checked out. They didn't try to sell me a bunch of stuff I didn't need. We will definitely be returning to Aspen!
Cathy Stiger
Cathy Stiger
18:39 17 Apr 20
I had seen Aspen's ads on TV. Toyota had told me that I was going to need new brakes, so I wanted to get a second opinion. I did need front brakes & rotors. Aspen was $115 less than what I had been quoted at Toyota. Aspen also provided a 3 year warranty. I'm very pleased with Aspen Auto Clinic and would highly recommend this company.
Jon Baldvins
Jon Baldvins
14:36 13 Mar 20
I had a problem with the diesel emission components of my camping van. Their expertise was important as they quickly determined the cause of the problem. I was especially impressed that they asked me questions that were useful in assessing the problem.It took time to receive parts and the shop is not open on Saturdays. Diagnostic complete mid-afternoon Friday. Repair complete by noon on Monday. Great customer service!
Benjamin Crutchfield
Benjamin Crutchfield
23:23 05 Mar 20
My experience with Aspen Auto clinic was amazing. Honest and offered options to help me save money. Brian did a great job in updating me on my car’s progress! I found my new mechanic shop!
Holly Ojeda
Holly Ojeda
17:06 28 Feb 20
The team was great from the first phone call to driving my car back home. Brian was super professional, hearing my concerns as well as helping me find the best fit for my immediate needs. The lady at the front desk was AMAZING, she definitely was a huge help too! Thank you, guys! I will definitely be back!
deborah ellis
deborah ellis
15:25 04 Feb 20
Everyone at Aspen went out of their way to be extremely courteous and attentive to my needs. Aspen even provided a Lyft ride to my work after I dropped off my car. The service was completed exactly as promised and cost less than I had expected from googling approximate costs. I have been looking a long time for an automotive shop I can trust. I believe I have found it in Aspen Auto Clinic on Union Blvd! I highly recommend them.
Joe Castro
Joe Castro
00:57 11 Jan 20
Took my ranger in and i got a list of stuff i have to get done some of the things i will take care of and some of the other stuff i am going to have aspen do. These people are wonderful and very kind people. I will be using them again! They text me to communicate with me which is wonderful and very helpful because i run a biz and dont have time to talk on the phone sometimes.
Moira Mcmillan
Moira Mcmillan
23:09 09 Jan 20
What a great experience. Erik Smith made purchasing extended warranties for our vehicles painless. He was professional, knowledgeable & provided the best customer service. Thanks for making the process easy and giving us complete platinum coverage. Moira M. & Tuliloa P.
Krista Newlon
Krista Newlon
19:23 08 Jan 20
Aspen’s customer service is great! They have a nice waiting room and help offer for a ride if need be. They fixed my car so it is up to par on everything. I also enjoy their updates through text and their website with your car diagnostics.
Alicia Marie
Alicia Marie
20:40 25 Dec 19
I love going to Aspen Auto! They made me feel welcome the moment I walked thru their door.! They kept me updated on my SUV till it was ready to be picked up. I was running a bit late due to traffic and Eric Smith stayed late on Christmas Eve while the shop was closed to wait for me till I got there. I would definitely recommend this place to anyone! I would definitely return if needed!!
mike mcgowen
mike mcgowen
19:03 05 Dec 19
Was blown away by the care taken with my car. It really felt like dealing with family and they cared for me and my car. perfect service didn't try to sell me anything no hype just what I was looking for, you nailed it guys thanks. I'll see you soon for my work trucks
Celica Nation
Celica Nation
21:53 27 Oct 19
Straight forward and extremely helpful. The staff is extremely friendly and got my car done in a great timely Manor. Pricing is extremely fair depending on what kind of work you need. They review the issues with you and how to properly resolve them. I would highly recommend.
Olivia Graham
Olivia Graham
18:53 25 Oct 19
Aspen Auto is the way to go. I drive an Audi and their expertise with European cars is exceptional and their pricing very reasonable. They were able to locate my electrical issues and more in a timely manner. I highly recommend them.
Colby Tucker
Colby Tucker
18:40 19 Oct 19
Had a great experience! Took my wife’s car there Bc I couldn’t figure out what was wrong! Two days later I am happy with the price and the service we received! Will definitely take our cars there again!
Jasmine Grubb
Jasmine Grubb
19:25 15 Oct 19
I spent more than I would've liked for my window to be fixed... but that's the case with all repairs and you get what you pay for. They made the whole experience really effortless and now I can roll up my window 🙂
B GP
B GP
18:42 01 Oct 19
Every business should take the time and effort that Aspen Auto does for its customers. I recently acquired a used range rover sport. These vehicles are notorious for being luxury with a steep price. There is no high pressure sales, there is never any rush to make a decision, and they are in the business to serve the vehicle and customer best. Erick and Aspen on union were very up front and transparent about their process of inspection, the cost, and the attention to detail they have as a company. Obviously they found multiple issues with my vehicle but provided a full list of "green, yellow, and red" issues. Then explained clearly any issues that were deemed a safety concern. I had my oil changed and received the report and will be scheduling the most important item first.They also paid for my uber to and from work so there was no inconvenience for them keeping my car.They have both a print out and a lo file personalized car health report that show and document all work performed*with pictures.As a car owner, as a father, as a consumer you should never expect to receive the cheapest items... you should demand respect, transparency, service, and honesty.ASPEN AUTO CLINIC HITS ALL MARKS
Ikerria Sanders
Ikerria Sanders
21:40 17 Sep 19
My car would not start, so they were able to come tow the car. And they did a diagnostic. Throughout the whole process of getting my car fixed they stayed in contact with me. Offered to text if that was more accessible for me. Overall they made sure I was well aware of everything. They offer great service and I would recommend to anyone.
Mick Juarez
Mick Juarez
22:20 05 Sep 19
Nate, the shop manager, might possibly be the best car mechanic I've ever interacted with. Here's my situation, med student with a broken down vehicle during a road-trip and limited funds to work with in general. In order to save me money, he helped figure out what absolutely needed to be done now for the vehicle to safely run and get me home as well as other things that I think best to leave up to him to tell. He was easy to work with, empathetic, and clearly went above and beyond to help me get home. USAA Roadside Assistance told me they were their highest rated shop in the area and to choose them. I'm definitely glad I did.
Devin Webb
Devin Webb
18:40 30 Aug 19
Diane was very pleasant and helped me understand the pre-purchase inspection report. Turns out, they helped me spot a lemon. I will definitely use Aspen again.
Kevin Turner
Kevin Turner
00:02 29 Aug 19
These guys were very helpfully on the repairs of my car and didn't make any unnecessary replacements. I truly felt like they knew the proper channels for fabricating parts instead of replacing whole systems. It helped to save me money on a big repair.
Carla Tompkins
Carla Tompkins
14:21 04 Aug 19
Very friendly and personable. Service was good. Pleased to know that my issue of flat tire wasn't expensive. I worry at times being a female going to be places.
rave niduasa
rave niduasa
02:58 27 Jul 19
I CALLED IN CONCERNING A KNOCKING SOUND WHEN I START MY CAR TALKED TO NATE, WAS ABLE TO HAVE MY CAR DROPPED OFF AFTER WORK AND HE GOT ME AN UBER HOME. TOLD ME WHAT WAS WRONG WITH MY CAR THE NEXT DAY, GAVE ME AN ESTIMATE AND ASK PERMISSION TO START WORKING ON IT ASAP. IN ADDITION TO MY CAR ISSUE, DID ANOTHER INSPECTION AND SUGGESTED TO DO BRAKE FLUSH AND REPLACE CABIN FILTER. MY CAR WAS REPAIRED AND READY FOR PICKUP EARLY ON THE THIRD DAY. SERVICE WAS FAST. THANKS!
Suzanna McDowell
Suzanna McDowell
18:03 23 Jul 19
My first time there, these guys treated my like an old friend or family member. They looked out for my best interest even though that wasn’t what was best for their bottom line, and definitely earned my trust. I will be back.
Jerry Wilcox
Jerry Wilcox
16:08 12 Jul 19
The front office was very friendly and personable. Knew their business well, ensured all possible savings on parts were obtained and applied. Would easily recommend.
Sheila Nicole
Sheila Nicole
16:29 16 Jun 19
After my truck broke down and having it towed to them late Friday afternoon. The gentle men told us they where pretty busy and that they may not be able to get to it until Monday. It is are only vechile and we would be left all weekend without transportation. They ended up being able to get it in quickly and was able to find the issue and get it fixed within a few hours before closing at 6:00pm. They where a life saver and we can't thank them enough!
Aly Melchor
Aly Melchor
17:32 07 Jun 19
This place is incredible! Ended up having my Jeep towed here for overheating. Called several shops who couldn’t help me for several days. I called Diane and she got me right in. While they were inspecting it I ended buying a new car and trading my Jeep in. I called to let them know, and offered to have the inspection paid for, they told me I owed them nothing. Diane was so nice she gave me advice on GAP insurance and told me that she used to work at a dealership and could answer any questions that I had. All this great service, and I didn’t even pay them a penny. Highly recommended if you’re looking for a mechanic with great customer service. Any needs I have with my new car I’ll be sure to bring to them.
David Motley
David Motley
20:14 28 May 19
This is above and beyond the best Auto Clinic. They always go the extra mile to ensure a thorough job at a reasonable price. I have been using them for years and I am always pleased with their service.
Joshua Williams
Joshua Williams
18:35 25 May 19
I had an issue with the clutch, and was referred to Aspen Auto. They said it needed a new master cylinder and slave cylinder and that it may need a new clutch. The clutch was in tact and they only fixed the cylinders. They could have said it needed more work than it did and gotten away with it, but they didn’t and we’re honest. They did a thorough inspection and let me know about what needs work and what issues the car has. I am very happy with my service and will go there from now on.
Jack Stuart
Jack Stuart
18:50 20 May 19
Outstanding service, friendly staff and best-of-breed knowledge and experience levels are on display at every visit. I am a loyal customer now, having defected from the dealer-knows-best herd. Byron, the incredibly-knowledgeable mechanic servicing my BMW, fixed a major problem with my engine by *correctly* diagnosing the root cause as a pair of vacuum lines -- *not* the replacement of my car's two turbos, as the dealer's service staff had recommended. Byron's wisdom, experience and forensic acumen saved me roughly $7K in needless repairs. Total bill: a little over $300. Without question, my expensive service days with the dealer are over: Aspen is my BFF 'go-to' from now on!
Aaron Van Zoeren
Aaron Van Zoeren
00:09 17 May 19
Great service! I've been coming here for years now. They aren't going to do cheap work, so you're always getting quality work done (and it shows)! They also don't try to make you do more than you really need for your car. They tell you everything they see, but always help you find the best plan for what is most urgent. They've helped me out so many times, I recommend them to anyone I know!
Steve Peck
Steve Peck
18:40 26 Apr 19
We just moved here from CA and I needed our vehicles serviced (oil changed etc). I found Aspen online and read reviews. Since they were close to my home and looked like a good shop, I decided to give them a try. Their service was great and I loved the way they gave me a review of my vehicle’s condition. I will be coming back and would recommend them
Marco Dominguez
Marco Dominguez
23:04 27 Dec 18
Hey these guys are great! Good service at very decent prices, Juan and Mark are the best! Thank you guys so much for what you did for me, I would appreciate your grate service!
Morgan Demski
Morgan Demski
18:37 28 Oct 18
These people are all wonderful! My car is working and sounding like it should now. They were very fast at getting everything fixed. Went in to have them figure out a noise coming from my car that turned out to be the caliper. Had my car back to me the next day in time for work. Customer service is as great as their repair time. I highly recommend them for all your car needs!
Greg Swartz
Greg Swartz
06:32 27 Oct 16
Good shop with good customer service. They want to do a good job and make things right.
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Bill Weibel
Bill Weibel
16:36 03 Jul 20
I have to say I have been a loyal customer for about 1 year now. Everytime I call with a vehicle concern they are very helpful, Professional, knowledgeable and genuinely concerned. I have personally met with the regular mechanic for my vehicle as well as most of the front office staff. I must say that I am sincerely very impressed with MATT the locations manager. He has always treated me very well and on the off chance I have had an issue he has always resolved it to my satisfaction in a prompt and professional way. I would recommend anyone use their services located in Englewood Colorado. My vehicle is in again today for a hose repair and I will of course edit and add to this review upon completion.
Alexia Maikranz
Alexia Maikranz
22:57 30 Jun 20
I have gone to this shop a few times over the past couple years and I have always been impressed. They are always so professional, personable and offer great service. The first time I went the owner offered to pay to tow our car--just to make sure we were safe. Another time the receptionist did everything we could to squeeze us in for an appointment. I very much recommend this company.
Tammy Fan
Tammy Fan
14:59 08 Jun 20
I am impressed. Very professional. They offer free shuttle and towing. They have oil change packages. Very reasonable prices and they love pets.
gilda genoves
gilda genoves
21:35 05 Jun 20
Nate was our service rep and he was very helpful with our Mini Cooper. He helped us with our extended warranty ( when we purchased the mini) and he found some affordable run flat tires for the car in a timely manner. We also have a Jeep that has been serviced at this same location. We will continue to bring our vehicles here for service.
J Norris
J Norris
18:29 03 Jun 20
The first time I took my car in for an alignment, they couldn't get it into spec because of worn bushings, so they didn't charge me for it. I replaced the problem bushings that they identified, took it back, and they aligned it. Good, friendly people.
Thom Bennett
Thom Bennett
21:59 11 Apr 20
Second visit for service on my vehicle and was very please with the results and the professionalism of the service writer. Have also used this location for work on my daughters car and we were both very satisfied with the repairs and service work.
Caitlin Quattrocchi
Caitlin Quattrocchi
22:42 26 Feb 20
If I could give them TEN stars I would!! First, they paid to get my car towed to their shop. Eric and Stephanie were amazing. They made me feel like family upon my arrival and even told me "my house is your house," and provided snacks and drinks. Then, they offered to Lyft me wherever I needed to go, on their tab. I declined because I had to go from there to work but I saw them get another 3 people home on their tab in the time I was there. I got introduced to everyone working on my vehicle, which has never happened at any shop ever. You can definitely tell they treat all of their employees like family. They even chatted with me about my life and suggested some awesome readings to me as well. And the price was fair for a job extremely well done. Aspen Auto Clinic will definitely be my go-to for all of my vehicle needs from here on out. Thank you guys 😊
Andrew Shaughnessy
Andrew Shaughnessy
15:31 11 Feb 20
We were stuck on a road trip and another shop said “sorry, we can’t help you”. The guys at Aspen treated us so kindly and took our van right in to diagnose the issue. We were back on the road within an hour. Awesome customer service. Highly recommend these guys!!
Dustin Burchett
Dustin Burchett
19:07 27 Jan 20
Prices are a little high but i believe that when it comes to vehicle repair work, sometimes you get what you pay for. Plus, there is a lot of good value in what you get; service and parts come with great warranties, they provide shuttles to and from the shop AND they even took care of the tow bill to get my Jeep to their shop! These guys recently did some transmission work on my Jeep and some electrical + timing chain work on my Toyota Celica. Both are running great and appear to have met my repair needs. This location has amazing customer service and a good team of skilled techs. Surely I'll be back for future work!
Taylor Byrd
Taylor Byrd
19:31 23 Jan 20
Fast and most friendly service I've had in the Springs. Highly recommend!
Danielle Herrington
Danielle Herrington
16:14 22 Jan 20
There are no words to express how truly wonderful Aspen Auto Clinic - Union is. The staff instantly made me feel like family, and went above and beyond to help me out. They take customer service to a higher level, and have consistently proved to be honest, reasonable, and sincere. I truly appreciate the quality of care that I received, and I'm extremely grateful to have had such a positive experience.
Melissa Cox
Melissa Cox
23:01 20 Nov 19
What a great experience! Fantastic and friendly service. I went in for an oil change, knowing our car needed some extra work. After checking out the car, Eric went over all the needed work to get the car running safely. They got the work done that day and gave me a loaner car. Definitely recommend them!
Ren W
Ren W
19:04 15 Nov 19
What a fantastic experience! Thank you, Erik! If Erik Smith is a sign of things to come and to maintain, I could not recommend Aspen Auto Clinic more. Erik was clear, polite, prompt, and shared information with me that I rarely get in auto shops. I even got a walk around under my car with Erik and Ron. I've always felt like I get a fair shake when I go to Aspen and the costs usually are better than if not the same at most other places. The service is worth any extra fee there might be. Keep up the good and honest work and I'll keep driving out of my way for this great customer care. Thanks again, Aspen and Erik!!
Cierra John-Baptiste
Cierra John-Baptiste
00:08 06 Nov 19
I am a single mom and I had an issue with my tire .Erik Smith told me to bring my car in after work.I was happy they were able ti fit me in. They were able to salvage my tire and got me going.I really didn't have the money but they helped me out .They have never tried to just take my money .They will try and help you.Thank You Aspen Auto
g baldwin
g baldwin
15:53 04 Nov 19
I give a good rating review again this yr. My only concern is I was told the time it would take to winterize my car took a couple hrs. longer than I was told it would take.
Kim Wolinski
Kim Wolinski
00:20 06 Sep 19
Last week I got 4 new tires at Aspen Auto. My car rides much more smoothly now. Nate and the crew there are so kind and helpful. I'm so glad that they know me and my car needs going on 5 years now! Thank you, Aspen Auto for taking such great care of me/my car! Older review: I've been a customer of Aspen Auto Clinic for 4 years. They are awesome. They have gone the extra mile again to make me and my old car (I call it my old dog) happy by filling tires with air when I brought it in with low tire questions and checking out the entire car when it was having starting problems recently. All at no cost because there was nothing wrong. Wow. I didn't expect that, I was prepared to pay some service charge if nothing was found of course. But nope! They are amazing and I know that I can relax and be assured that my car will be in good hands always. Also, I'm always so appreciative of their courtesy (no fee) in-house shuttle service to and from my home when my car has to stay in the shop for a long time. That is very helpful. The drivers are kind and great drivers and yes, I always tip the driver. That means so much. You all rock, Aspen!
J D
J D
16:47 23 Aug 19
Service was great, price ended up being lower than the original quote. However, a couple times they said they were gonna call and update me but didn’t, so I had to call and check up. But, things happen, otherwise, they were great!
Dawnmarie
Dawnmarie
19:40 04 Aug 19
Great honest service! Fixed my car when another shop junked it... thanks for saving me my car and money!
Matt Patterson
Matt Patterson
16:08 31 Jul 19
I've been going to the Barnes and Powers location for years. I went to the Union location because it is closer to home. These guys are great, no matter what location. I will always take my vehicles to them for service.
Tillie Stacy
Tillie Stacy
01:26 21 Jul 19
Kind, Knowlegeable, Explain what's going on .Can't go wrong with Aspen Auto Clinic,they know their stuff and your vehicle will get fixedRight.
Colin
Colin
12:01 09 Jul 19
Timely Service, prices good. I bought a car from a used car dealer, that was "guaranteed" to have been inspected. Aspen Auto clinic found that there was other damage that the dealer hadn't said. If I hadn't have taken the car to them, then I wouldn't have known about the damage.
Josh Rafail
Josh Rafail
16:07 14 Jun 19
Great service that I am confident with. I like doing things myself but they have proven that they go above and beyond to confirm that the repairs are completed to high standard. The service was completed in a very timely manner and I much appreciated that.
Roy Gibson
Roy Gibson
18:40 20 May 19
I appreciate you getting me in with such short notice, I had an unexpected deadline to meet and needed my oil changed before then and you made it happen. Thanks again.
Trippay 2shoes
Trippay 2shoes
13:51 17 May 19
The people that work here are awesome!Reasonably priced, punctual and do great f@#%!*& work. And an extra thank you to Nathan, Mike and Dustin. I will return again.
Macrina Arellano
Macrina Arellano
21:50 26 Apr 19
After calling another company and pretty much getting hung up on I had my husband call Aspen Auto Clinic. He let them know I work at the Walmart pretty much next door and that I'd bring it by on my lunch, they offered to give me a ride back.When I took it in staff was nice and helped get me checked in. They asked if I needed a ride I said "no, I work right here at Walmart" they told me that's fine. I decided to walk still. I got a call from them and unfortunately they couldn't help with my vehicle, not because of anything on their end but because of my vehicle warranty. Overall I would definitely come back to this shop because of how friendly and professional the staff is!
Susanne Thorpe
Susanne Thorpe
16:38 11 Apr 19
Writing a review after one visit is not what I do, but this is my third time using this shop and I have been very impressed. Mike, Nathan, and the mechanics go above and beyond excellent service. They are honest and explain everything very well, and make sure your car is ready. I also love the fact that their hours are better for working folks than other shops. I would highly recommend this shop for regular service and repairs.
Susanne Thorpe
Susanne Thorpe
16:38 11 Apr 19
Writing a review after one visit is not what I do, but this is my third time using this shop and I have been very impressed. Mike, Nathan, and the mechanics go above and beyond excellent service. They are honest and explain everything very well, and make sure your car is ready. I also love the fact that their hours are better for working folks than other shops. I would highly recommend this shop for regular service and repairs.
Sean Cumm
Sean Cumm
15:33 11 Mar 19
Mike was super helpful in a time of frustration regarding previous shops that had taken advantage of our need to find excellent repairs without going over budget. They were very informative and explained everything.We will recommend and return for future work.
Mavis Annunziata
Mavis Annunziata
14:14 11 Mar 19
I can't "Thank You and your Staff" enough for the clarification of service done to my newly purchased vehicle. I will definitely be back, I have other vehicles for you to service. Thank you again for everything.
Zachary Smith
Zachary Smith
23:19 07 Mar 19
A++ service – HIGHLY RECOMMENDED I took my jeep in for some misfire codes and acceleration problems. Mike and Nathan were very transparent with me in communication and did an excellent job working with me to solve the problem. The catalytic converter was the culprit here and the repairs were made in a very timely manner. Will refer others and do business in the future! Thank you Aspen Auto Clinic – (Union Location)
BJ S
BJ S
22:17 01 Mar 19
Just finished with a quality service and customer service experience. These folks are not only good at what they do, but they explain precisely what needs repairing , why it needs attention and what they are doing with your vehicle. That's a real rarity in the mechanical world. I now know more about some of my vehicle parts than I ever knew I could. Mike's a patient and friendly teacher. I felt my family's car was in good hands there. Thanks very much, guys. Beth and BJ...
Kim Wolinski
Kim Wolinski
18:37 14 Jan 19
I've been a customer of Aspen Auto Clinic for 4 years. They are awesome. They have gone the extra mile again to make me and my old car (I call it my old dog) happy by filling tires with air when I brought it in with low tire questions and checking out the entire car when it was having starting problems recently. All at no cost because there was nothing wrong. Wow. I didn't expect that, I was prepared to pay some service charge if nothing was found of course. But nope! They are amazing and I know that I can relax and be assured that my car will be in good hands always. Also, I'm always so appreciative of their courtesy (no fee) in-house shuttle service to and from my home when my car has to stay in the shop for a long time. That is very helpful. The drivers are kind and great drivers and yes, I always tip the driver. That means so much. You all rock, Aspen!
matthew mirabal
matthew mirabal
18:14 13 Jan 19
Took my El Camino to them for an engine rebuild. They've worked on it before so I trusted them with it. With any big job like that we ran into some problems, but all the guys there went above and beyond to make everything right and make the finished product as perfect as it could be. They let me come in any time to check things out and allowed me to hang out while they worked on getting the car fired up for the first time. Nate personally kept in touch with me on the progress of the build and any hiccups that occurred. The way those guys handled everything, proved they cared and took pride in their work, will keep me coming back for future service without a doubt.
Mike Flynn
Mike Flynn
23:25 09 Dec 18
Been coming back time and again to have my vehicles serviced by Aspen on Union...have appreciated their responsiveness and good work
Craig Lambeseder
Craig Lambeseder
00:37 08 Nov 18
Staff was friendly and helpful. Their driver who was able to get me back to work quickly after I dropped off my vehicle. I will definitely use their services in the future.
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