Our Customer Reviews
What Our Customers Are Saying
Colorado Springs Locations
1619 N Union Blvd. Colorado Springs
18:37 14 Jan 19
I've been a customer of Aspen Auto Clinic for 4 years. They are awesome. They have gone the extra mile again to make me and my old car (I call it my old dog) happy by filling tires with air when I brought it in with low tire questions and checking out the entire car when it was having starting problems recently. All at no cost because there was nothing wrong. Wow. I didn't expect that, I was prepared to pay some service charge if nothing was found of course. But nope! They are amazing and I know that I can relax and be assured that my car will be in good hands always. Also, I'm always so appreciative of their courtesy (no fee) in-house shuttle service to and from my home when my car has to stay in the shop for a long time. That is very helpful. The drivers are kind and great drivers and yes, I always tip the driver. That means so much. You all rock, Aspen!
18:14 13 Jan 19
Took my El Camino to them for an engine rebuild. They've worked on it before so I trusted them with it. With any big job like that we ran into some problems, but all the guys there went above and beyond to make everything right and make the finished product as perfect as it could be. They let me come in any time to check things out and allowed me to hang out while they worked on getting the car fired up for the first time. Nate personally kept in touch with me on the progress of the build and any hiccups that occurred. The way those guys handled everything, proved they cared and took pride in their work, will keep me coming back for future service without a doubt.
00:37 08 Nov 18
Staff was friendly and helpful. Their driver who was able to get me back to work quickly after I dropped off my vehicle. I will definitely use their services in the future.
23:25 09 Dec 18
Been coming back time and again to have my vehicles serviced by Aspen on Union...have appreciated their responsiveness and good work
22:17 01 Mar 19
Just finished with a quality service and customer service experience. These folks are not only good at what they do, but they explain precisely what needs repairing , why it needs attention and what they are doing with your vehicle. That's a real rarity in the mechanical world. I now know more about some of my vehicle parts than I ever knew I could. Mike's a patient and friendly teacher. I felt my family's car was in good hands there. Thanks very much, guys. Beth and BJ...
23:19 07 Mar 19
A++ service – HIGHLY RECOMMENDED I took my jeep in for some misfire codes and acceleration problems. Mike and Nathan were very transparent with me in communication and did an excellent job working with me to solve the problem. The catalytic converter was the culprit here and the repairs were made in a very timely manner. Will refer others and do business in the future! Thank you Aspen Auto Clinic – (Union Location)
15:33 11 Mar 19
Mike was super helpful in a time of frustration regarding previous shops that had taken advantage of our need to find excellent repairs without going over budget. They were very informative and explained everything.We will recommend and return for future work.
14:14 11 Mar 19
I can't "Thank You and your Staff" enough for the clarification of service done to my newly purchased vehicle. I will definitely be back, I have other vehicles for you to service. Thank you again for everything.
A++ service – HIGHLY RECOMMENDEDI took my jeep in for some misfire codes and acceleration problems. The management was very transparent with me in communication and did an excellent job working with me to solve the problem. The catalytic converter was the culprit here and the repairs were made in a very timely manner. Will refer others and do business in the future! Thank you Aspen Auto Clinic – (Union Location
Great personable customer service, I am very gun shy about any automotive work but these guys made me feel comfortable. I didn't feel like they were being dishonest whatsoever, nor were they condescending in any way! Very happy and looking forward to a great relationship here. This was my first time here and first vehicle. I now plan to bring all my vehicles here in the very near future.
I've used aspen auto clinic many times and each time it's great and personable. In the past I've used other auto shops and I've always felt like they were trying to trick me into paying for work I didn't need and felt like the work they did do was subpar....with aspen auto clinic I don't have that concern. They are honest and do great fast work.
Alice Schwartz Folk
Linda Carano DePaula
ANYONE WHO NEEDS WORK DONE ON THEIR CAR, I HIGHLY RECOMMEND ASPEN AUTO CLINIC ON UNION. ANYONE WHO KNOWS ME ,KNOWS HOW MUCH I LOVE MY VW BUG. I TOOK MY CAR TO ASPEN AND THEY TREATED HER LIKE I WANTED THEM TO. THANK YOU ASPEN. LINDA
This place is what you would just imagine. A place that you would think only exists in a fantasy world... Seriously! From the time they answer the phone to the time you drive off. I like that the owner of the place gets involved and works there in the shop. Everyone there is caring, wonderful, and knowledgeable. Many, many thanks to all of you! You are amazing and will never go to anyone else again.Tonie and David
The only place I'll go to keep my baby running like a new car!
Jennifer Olivia Gebhart
Great place, --courteous, quick thorough and great price
Mary Rafferty Hertzog
Best mechanics in town!!!! Great service - have been going there for twelve years! Honest, caring people.
Comprehensive and honest work as well as friendly and courteous. They've done work on our '97 RAV 4 on two occasions now and we highly recommend them. We look forward to doing business with them again!
James B. Lewis
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4401 Mark Dabling Blvd. Colorado Springs
23:04 27 Dec 18
Hey these guys are great! Good service at very decent prices, Juan and Mark are the best! Thank you guys so much for what you did for me, I would appreciate your grate service!
18:37 28 Oct 18
These people are all wonderful! My car is working and sounding like it should now. They were very fast at getting everything fixed. Went in to have them figure out a noise coming from my car that turned out to be the caliper. Had my car back to me the next day in time for work. Customer service is as great as their repair time. I highly recommend them for all your car needs!
Personalized service, shuttle, detailed explanations
Great place, great people.
Super service with terrific communications. They do an excellent job in finding and explaining the problem so that even an automotive challenged person like me can understand.
I was on vacation in Colorado Springs with my family recently. When I went outside to load my truck I noticed a large puddle of antifreeze underneath it. My insurance company recommended Aspen Auto Clinic so I rushed it over to them. I explained that we needed to get back on the road ASAP and that we were already checked out of the hotel. They went to work and had us back on the road within a few hours. They even scheduled an Uber for me to get me back and forth from the hotel! I can’t say enough nice things about this great company. Great service and very professional! Thank you!
Fantastic honest service-the team here is good about not fixing stuff that doesn’t need fixing just to jack the bill up. And that warrantee...!
They are a complete one stop shop. Very clean. Certified techs very helpfull
I had my car towed here after I was T-boned. Though my car won’t be getting fixed here (insurance reasons), Juan was very patient with me and answered my questions. When I have future car issues, I will gladly return
Great Service! If you have a foreign car let Aspen Auto Clinic take care of you! They are Customer Service oriented and know foreign cars!
Leslie Nena Dominguez
Great experience and the service is awesome they got my jeep fixed up and gave me a ride to and from work � Thank you soo much!!!
M S Adil
Great service. I have been going here for years and don’t plan to change!
Great staff! It was really nice to get a tour! They were nice enough to find a way to work me in. Good prices as well. Great experience!
Great service as always. They've my business as long as I own automobiles. ��
Very friendly no surprises I will definitely recommend them
Nancy Kline Hicks
Always looking out for my best and honest with what needs work now and what can hold off for a while.
Scott was awesome today. Very hospitable, and very easy to negotiate with. The mechanics fixed my car right up, and it runs beautifully. Thank you for such an awesome experience!
Diane Harvey Harmon
Melinda Cross Bruechert
Gregory C. Doan
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4055 Tutt Blvd. Colorado Springs
22:25 30 Dec 18
Aspen Auto Clinic always takes such good care of my car. I feel well tended to and well informed on the work done to my vehicle. Highly recommend their service for your vehicle needs. They were originally recommended to me when I moved from Denver to Colorado Springs. They have not disappointed me!
15:44 18 Nov 18
This is without a doubt the best auto service center I’ve ever used! Thanks Diane for taking the time to explain the diagnosis and the next steps with us. Your reputation is well earned!(Part 2) Thank you again Diane and the staff. Excellent work done on my car once again. I will not trust my car to any place other than Aspen Auto.
19:15 08 Jan 19
We love the service here. Dianne and the team are so kind and always tell us exactly what we need to know. My wife enjoys coming here because they communicate well and I like it because they are kind and straightforward.Their customer waiting room is great with free WiFi, snacks water, tea and coffee!
21:30 28 Dec 18
I have been going to Aspen Auto for the last couple years and I have no complaints. The staff are very nice, personable, and generous. Albie and Diane have been helping my dad and I since I could remember. These two ladies are the absolutely amazing, hard-working and offer amazing customer setvice! Thank you Albie and Diane for treating us like family!
23:05 31 Dec 18
Have had a rough experience with numerous shops in town. However Aspen Auto was not one of them and they were AMAZING. They managed to completely replace my transmission in two days and the car is running flawless. I fully intend on using them from this point forward for all of my vehicles.
14:27 31 Jan 19
A number of years ago I was a happy customer of Aspen Auto Clinic. For a number of reasons too various to list here I went to other shops. But now I am back and very pleased with the services provided on my two cars. The work was excellent and the staff still friendly and helpful as ever. I was very impressed with Albie who answered all my questions and provided me with good advice and information.
18:47 26 Jan 19
I had a pleasant experience at Aspen when I had my BMW X1 serviced there. In December 2018. All of the team that i interacted with were knowledgeable. They provided me with details of what they were doing during the service and ensured that I understood them. I appreciated the service and will be returning in the future
18:24 29 Jan 19
I've always believed that people are what makes a place successful and Aspen Auto on Tutt Blvd epitomizes that. Just one example; Our daughter called Aspen concerned about an object that had lodged into the undercarriage of her car while driving. They gave her their number personal number so she could text a picture and remained on the phone with her the whole time. Long story short, it was nothing to be concerned about but to a teenager that may not have the mechanical inclination others may have, it was comforting to know that they were there to help her. If you're curious about their 3/30 warranty, I can attest that they've always honored it. I would just like to thank everyone there. From the Service Department, Mechanics and the Manager; Your professionalism, knowledge and customer care is top notch and I couldn't be happier with the quality of care and service we've received over the years. Thank you. Oh, I'm still waiting for my brick out front. 🙂
23:35 31 Jan 19
This place was amazing. After having the worst customer service experience of my life dealing with Salim's Silver Star, this place delivered. My car was at the other location for over a month and a half with no work done. Aspen had my car done in two weeks.. I worked with Diane who was so helpful. She was a true professional and her communication was proactive and timely. Can't thank her and her team enough for their help..
I took my Mini there I called many shops in Colorado Springs and do to the shortage of qualified mMini mechanics i got quotes that were astronomical. I called Tutt location they picked up my car, ran diagnostics and quoted me an price that was fair. My car was returned to me in a satisfactory amount of time. My service advisor Diane was kind, courteous, and willing to make sure I was not inconvenienced in any way. Aspen auto clinic will receive all of my business in the future.
Best ever Automotive Repair shop, look no further than #aspenauto
Great, honest customer service! Had a quote from Brakes Plus for almost $1,000 after asking them for an alignment. They told me the ball joints and struts were damaged and needed replacing. Aspen Auto looked my vehicle over and informed me that neither of those parts were damaged. They did the alignment for me and I was on my way. I would HIGHLY recommend bringing your vehicle to Aspen Auto.
Aspen Auto Clinic is great. Patrick handled everything for me from working with the warranty company to setting up a rental car. Patrick is fantastic and took all the stress away from me. My car is running great again thanks to the great staff at Aspen!
This is the second time I have had them do work on my suburban and they did an oil change and diagnosed and fixed my turn signal issue with no problem
Great company! Great service! Great staff!! (Diane - you ROCK!!)Wouldn’t want to take my vehicles anywhere else!! � � � � �
I was satisfied with the job Aspen auto did for me . Patrick is very professional to his customers. People are warm and friendly. Rick Scanlin
Lizabeth A Phillips Heraty
We take 3 of our cars to Aspen and have been for 4yrs now. There coupon package for oil changes great $99 for 5 oil changes 2 tire rotation free alimant check etc... well worth the money!! It doesn’t matter which location we always receive A++ service. There is never any pressure to repair now if it can wait! Price are fair customer care is superb!!
Our car has been in and out of shops due to one person being lazy. Aspen not only fixed our car but verified before we picked it up.Diane is the best! She deserves daily hugs and a raise �
Dusty R Shutt
We’ve been taking our vehicles here since May 2003. We’ve been treated well and our cars, truck and van have been handled with the best of care. We’ve always had repairs divided into 3 different groups—1) repairs that affect safety, 2) repairs that require corrections in the next 6-12 weeks and 3) cosmetic repairs. We’ve always had our concerns taken into consideration with ever repair. Because we always have a full diagnostic done when we take a vehicle in for an oil change, we expect to get a list of any repairs that should be done. The Aspen Auto Clinic on Tutt has a very nice waiting room. They also provide a courtesy shuttle service to drop you off at home or work and will pick you when the work is done. As long as we have a vehicle, we’ll take it to Aspen.
Incredibly kind and professional. Explained and showed everything that needed attention. Warranty on work and parts is beyond anything I’ve known.
Great service. Responsible prices. Honest work. I will return. Thanks
Other places were trying to rip me off to get my transmission fluid flushed ($350) for my Toyota Tundra and they did it for $200! Really great pricing. The staff was also amazing. Patrick went above and beyond to ensure that I had the best service. Also very trustworthy, they took a sample of my tranny fluid to even see if it needed to be changed! Most places would just do it, wether it needed it or not. They took us around there shop as well and introduced us to all there staff and mechanics who were also really nice and helpful. They also took the time to give you there advice and knowledge on improvements you might want to look into in the future.
It's been several months since I had service with Aspen. I kept the message because I wanted to make sure that I posted a review. I don't remember the names of the individuals who assisted me, but it is rare that you find the customer service that I received during my entire contact with Aspen. I would recommend this place 110%.
Jessica Lembezeder Thiel
We've taken our vehicles to Aspen Auto - Tutt for awhile now and have been treated well there. Although we did have a few hiccups along the way, anything we've ever brought up to them has been resolved. They are very easy to communicate with. My advice to people would be to ask questions. When we don't understand something, we ask. We've always gotten answers or more clarification.
Went in for an oil change, they found my shock absorbers were leaking, explained what needed to be done, showed me the problem, and found ways to save me money.
Tawnya Volk Sokolik
I had a broken skid plate - they got me right in without an appointment and got me safely back in the road right away. I was given options and enough of an explanation that I felt confident I could make a good decision about the repair. I'm an aspen client for life!!
Patrick is the best. The shop itself is very helpful. Ladies, they won't play you or beat around the Bush.
So far my experience has exceeded my expectations-very professional & detail oriented. Yes, Troy's the MAN, that's for sure. Now pray my car can be fixed and not break the bank!!
Lynn Provo Brown
Great experience every time I go there. They are honest and keep you informed a long the way. They work with your budget to get the required work done and tell you what can safely wait until you can afford it.
Very good service and work with you for your needs. Great warranty. Tell everyone about it. Gives us peace of mind.
I slid on ice off an off ramp and banged up my front end. We went through insurance and Aspen has no issue with dealing with them. They continually kept us up to date with where we were in the process. When the insurance adjuster didn't think the thermometer needed to be replaced Aspen recommended it and I approved the extra charge; I've had a bad one before and didn't want to go through that again. When it came time to pay them my deductible they managed to get rid of the extra charge. The repair was done in within the quoted time, the earliest they said actually. Couldn't be happier with their work and professionalism.
Matt and Shonda and rest of staff are great - courteous and helpful unlike the butt heads at Dave Solin Kia chapel hills #davesolonkiasucks
This place is fantastic! They treat you as family and your vehicle as their own! I just got a surprise in the mail, today! It was a generous gift card from Aspen Auto to go towards any service! I had heard you were good. I believe that I have found one of the best! Thank you!
Karen A. Leffler
Amy Farrah Fowler
Kelli J DeCoronado
The people here are fantastic. Speaking from experience, they are far more concerned with customer safety, than in money. I will give them my business for as long as I own a vehicle. You guys are my lifesavers!!!
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1755 Jet Stream Dr. Colorado Springs
17:20 26 Dec 18
Excellent customer service! I went in for a front end alignment on my truck. I had my pups with me and Eric and his crew are all animal lovers and let me bring the pups into the waiting area. I was in and out in a little over an hour and they did the job RIGHT THE FIRST TIME! From the point that I called and spoke with Eric he treated me with the upmost respect and wanted to make sure he took care of me from the beginning to the end. Thank you very much Eric. You are a great asset to the company you work for and I hope they take excellent care of you!
19:34 04 Dec 18
The folks at Aspen Auto Clinic are simply serious about exemplary customer service. Their expertise with auto repair and service is top notch...but honestly their customer service is what makes them one of the best service centers in the state. Ask for David when you call...he is amazing and will take good care of you.
13:47 24 Sep 18
Best experience at an auto place EVER! Troy was great, and so helpful. He explained what was wrong - and more important... what WASN'T wrong! - and I was fixed and in and out very efficiently. The waiting room is very comfortable (not freezing like a lot of them are!) and everyone there was just so nice.
23:41 30 Nov 18
I had a excellent time here. The customer service was the best I have ever received. They were very fair and did not overcharge for stuff that wasn't needed. I highly recommend this place.
03:17 16 Oct 18
I have been here a few times over the last few years. I like it. I have tried several specialty and import shops; many of which were always extremely hit or miss. I am scared taking my car in to the shop most of the time; after some of the things I've experienced. Unfortunately for me, I like to keep my cars operating at 100% all the time, and it can be tedious to say the least. Aspen has been great so far. They seem well priced for the service you get. Some places are more expensive, and not reliable. Haven't had any issues yet here, and my cars have done well after taking them there. People are friendly. The first time I went there, Patrick drove me home and to get my car. I think I was having a bit of work done that took a day or two. I lived about 40 miles away. He was very cool. That being said, there are only a few places in the country I am not afraid to get service at.
Any company that is willing to give their time and money to help an organization for children and women escaping domestic violence deserves all the business in the world. Will definitely keep these guys in my phone in the event my car ever breaks down or needs maintenance
I have used previous Aspen auto clinics in the past and they were all very professional and helpful. The staff at this place is, however, a step above. They do good quality and efficient work. I recommend this place to anyone needing quality work done on their car and appreciate honest and friendly staff.
I have never seen such a fancy auto repair shop in my life! When my Durango had a check engine light on they got me right in and let me know what they were going to have to do. The lady at the front counter was awesome and they got me back on road the same day. It was such a help that they gave me a ride to work and back, I told everyone at my office and they are going to try them out too.
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6750 S Dawson Cir, Englewood (Centennial)
Sara K. Moore
Matt, Ryan, and Troy at the Dawson location went above and beyond to make sure my Subaru is safe for me and my 3y/o Christopher. They were always patient with my (many) questions and extremely knowledgeable. Thanks guys!!
Great service, I won't take my Beamer any where else!!!
Dave and Heather are the two people I communicate the most and they are awesome. Extremely knowledgeable, and honest. What I also love is that they don't try and force you to get everything done on your car like other car shops, They tell you what they recommend and the order of what should be done first and they will prioritize also depending on your budget. I as a women have never felt so comfortable going into a car shop for repairs, or regular maintenance. They are the best in town!
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20:16 06 Jan 19
This was my first visit to Aspen Auto Clinic. I needed a quick oil change and they were able to get me in within an hour. I found them to be very courteous and friendly and the shop is large and well kept. They gave me personal attention and explained what they were seeing with my vehicle very well. They also have the nicest waiting room I have ever seen at an auto repair shop. So far so good with Aspen Auto Clinic!
16:11 03 Dec 18
Aspen Auto Clinic always provides exceptional service. They are friendly and helpful and their pricing is very fair and competitive. Much less expensive than dealership pricing. I recently took my Jeep in for an alignment because dealership said it needed it (or it was due) they inspected and let me know that it was just slightly out of alignment. There was really no need to have it done at this time. They could've easily just done the work and I wouldn't have thought twice about paying the money ($50 less than dealership cost). I find them to be very trustworthy. I highly recommend them if you need any services. They also work on my Mercedes and my husband's Yukon.
15:51 03 Jan 19
I will definitely return to Aspen Auto Clinic. I went in because of an issue with my breaks, and for a routine oil change. They checked in with me throughout the process, while I worked in their cozy waiting room. After their inspection, they walked me through each item that needed work and the associated costs. The bill was a little high for me, so they helped advise on which items could potentially be delayed until my next oil change. They also drove me home and then back to the auto shop while the car was in repair. Aspen Auto Clinic is wonderful! I would recommend to friends and family.
17:58 28 Dec 18
This place is a welcome change from the normal auto repair shops. It's very clean, has a great lounge area with snacks and coffee, and a modern facility where the work gets done. The staff is very professional and friendly. The techs are outstanding - I've had both Chris and Steven work on my vehicles and they are amazing. They've even invited me back into the shop and showed me what was going on with my cars; something I've never experienced at the dealerships.The prices are reasonable and they guarantee their work. Good shop.
22:32 13 Jan 19
Ryan & crew were straight and transparent with the work needed to be done and each point addressing issues with details easy to understand. I would recommend any BMW owner to trust these guys to work on their car.
22:02 18 Jan 19
I think all went well with the O2 sensor replacement.The details of some of the other work are questionable.The oil filler top was left off. The battery cable was loose.The power steering fluid was in an acceptable range but not filled to the top.The next day the car would not idle but later in the day onanother try it did start and idle. So not sure of that cause and affect.That night the dash lights flashed off and the dash switchwas very intermittent. Not sure of that cause and affect but neverhappened before.No big complaints at this point. Just not the attention to detail I amuse to receiving here.